Privacy Policy

Wye Valley Air Conditioning ("we", "us") respects your privacy. This policy explains how we handle personal information collected through this website, in line with UK GDPR and the Data Protection Act 2018.

Information we collect

When you submit our quote form or contact us, we collect the details you provide, such as your name, phone number, email address, postcode and details about your property or enquiry.

How we use it

We use your information only to respond to your enquiry, arrange surveys, provide quotations, carry out work and provide aftercare such as servicing reminders. We do not sell your information.

Lawful basis

We process your data to take steps at your request before entering into a contract, to perform a contract, and for our legitimate interests in running our business.

Sharing

We may use trusted service providers (for example, website hosting and customer management tools) to store and process enquiries on our behalf. They may only use your data to provide those services.

How long we keep it

We keep enquiry and customer records only for as long as needed for the purposes above, including warranty, servicing and legal or accounting requirements.

Your rights

You can ask to access, correct or delete your personal data, or object to its use. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Contact

For any privacy questions, email info@wyevalleyaircon.co.uk or call 07794 916375.